Privacy Policy

Effective Date: January 2024

At Kraftwerk Studio Berlin (referred to as "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.kraftwerk-studio.com (the "Site"), or make a purchase from our online store.

By using our Site and providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Site or provide any personal information.

1. Information We Collect

We collect information from you when you visit our website, make a purchase, or interact with our services. This information may include:

A. Personal Information You Provide to Us

  • Contact information: Name, email address, phone number, billing address, shipping address, and payment details.
  • Order details: Information related to your purchases, including the products you buy, transaction history, and delivery preferences.
  • Customer service interactions: Any communications you have with our customer service team.

B. Automatically Collected Information

When you visit our website, we may collect certain information automatically through cookies and similar technologies:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Referral source
  • Pages visited on the Site
  • Time and date of visits

C. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, personalize content, and analyze traffic. Cookies are small files that are stored on your device when you visit our Site. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To process transactions: We use your personal details to process and fulfill orders, process payments, and ship products.
  • To communicate with you: We may use your contact information to send order updates, confirmations, or customer service communications.
  • To improve our services: We may use your information to improve the functionality and content of our Site, and to enhance your shopping experience.
  • For marketing purposes: With your consent, we may send you promotional emails, newsletters, or special offers about our products and services. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
  • To comply with legal obligations: We may use your personal data to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your information with the following parties:

  • Service providers: We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, and marketing platforms.
  • Legal authorities: If required by law or in response to a legal process (such as a subpoena or court order), we may disclose your personal information to comply with legal obligations.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of such a change by posting an updated Privacy Policy or sending you a notice.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements.

5. Your Rights and Choices

Depending on where you are located, you may have certain rights regarding your personal information. These rights include:

A. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.

B. Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain data).

C. Opt-Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in our promotional emails
  • Contacting us directly at support@kraftwerk-studio.com

D. Data Portability

In certain jurisdictions, you may have the right to request that we provide your personal data in a portable format so that you can transfer it to another service provider.

E. Withdraw Consent

If we rely on your consent to process certain personal data, you have the right to withdraw that consent at any time. Please note that withdrawing consent does not affect the legality of any processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@kraftwerk-studio.com.

6. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, and alteration. However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. International Transfers

If you are located outside of the European Union and choose to provide us with your personal information, please note that your data may be transferred to, stored, and processed in the EU, where our servers and database are located. By using our services, you consent to this transfer.

8. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under the age of 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kraftwerk Studio Berlin
Email: support@kraftwerk-studio.com
Website: www.kraftwerk-studio.com